1365 Oregon Coast Highway, Florence, OR, USA
Oregon Pacific Bank
DEPARTMENT: COMMUNICATIONS CENTER
REPORTS TO: MANAGER OF OPERATIONS SUPPORT
SUPERVISES: NONE
HOURS: 40 HOURS, MONDAY – FRIDAY
JOB SUMMARY
To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.
ESSENTIAL FUNCTIONS
• Answer client calls in a professional tone and manner
• Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
• Handle client debit card transaction problems
• Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
• Prepare Operations certifications
• Process victim restitution payments
• Review debit card order report for accuracy and problems
• Departmental Supply Orders
• Back-up
o Wire Transfer Verification
o GL Balancing
o File Maintenance
o Assist with new account mailings
• Other duties as assigned to meet client and operational needs
RELATIONSHIPS
1. Responsible to the Manager of Operation Support for the fulfillment of functions and responsibilities.
2. Will have extensive contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.
WORK CONTEXT
Ability to concentrate and focus on essential functions in appropriate priority order is required. Requires interaction with clients and co-workers in sometimes difficult circumstances requiring patience. Requires being punctual, dependable, detail oriented and responsible for work outcomes and results. Requires sitting for long periods and traveling to other departments and locations, as needed. Requires extensive phone contact with clients, contact with others by telephone, use of electronic mail, and face-to-face discussions. Requires completion of assigned on-line training courses with a passing percentage. Professional environment requiring appropriate professional demeanor and attire. Work is performed indoors in environmentally controlled conditions.
JOB SPECIFICATIONS
Applicant must qualify under the following specifications:
Education: High School Graduate or equivalent
Experience: 2 years experience in a comparable position. General banking knowledge preferred
Demonstrated Skills:
• ability to work with others in a team environment
• ability to communicate orally in an effective manner
• competency in operating and handling multi-line phone system
• competency in providing exemplary client services in a professional manner
• ability to tolerate stress
• ability to interpret bank policies and procedures to clients
• ability to deal with clients under circumstances requiring tact and diplomacy
• competency in basic mathematical skills such as calculating interest and percentages
• ability to operate Microsoft Office products
• ability to type up to 30 words per minute
• ability to use photocopying equipment
• ability to lift up to 30 lbs.
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