Dover, NH, USA
Measured Progress

Position Summary

The Desktop Support Technician I assists staff with technical support of desktop computers, applications and related technologies.  Additional responsibilities include the following:

  • Install and support end user technologies such as computers, printers and other peripherals including mobile devices
  • Effectively use desktop support related technologies for resolving user requests such as print servers, backup, image and reporting servers
  • Resolve desktop support issues both on and offsite through various communication methods (in-person, phone, email, etc.)
  • Responsible for identifying, troubleshooting and resolving specific and systemic issues
  • Accurately and thoroughly document work performed in the corporate ticketing system and follow-up on tickets ensuring closure
  • Maintain company inventory of IT equipment 
  • Attend and contribute to meetings on technical support issues
  • Adhere to the desktop support processes and procedures
  • Implement operating plans and follow standard operating procedures within the scope of desktop support. All other actions are brought to the Desktop Support Manager
  • Internal clients range from line staff through executive staff
  • Engage with external vendors for warranty repair and training


  • Education and/or Experience: Associate’s Degree with two (2) years providing technology focused customer service or desktop support related services or an equivalent combination of education and experience.
  • Proficient with various operating systems Windows 7, Windows 10 and Mac OS
  • CompTIA A+ certification or comparable certification is preferred

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