Spring Hill, KS, 66083, USA
Full Service Chimney
We are looking for an experienced and well-organized Inside Sales Coordinator to provide the necessary support to our field service teams. This person must have a strong desire to learn and value professional growth. There is a learning curve to gain knowledge of our niche industry. We provide 100% paid training upon hire. After training, you’ll have an opportunity to earn a trade certification that comes with a $1 per hour pay increase.
Your primary duties revolve around giving quality customer assistance. We highly value our team and customers, and it is critical they receive the best support, but this position requires more than just answering phone calls. The successful candidate will be the main point of contact for customers, colleagues, and vendors. The Inside Sales Coordinator is the team liaison who bridges the gap between the office administrators, product vendors, warehouse, sales, and repair teams. Your goal is to facilitate daily activities to help maximize team performance and the company’s continued development.
Pay depends on experience and ranges between $45,000-$50,000 per year to start.
Responsibilities
- Provide customer support for all incoming solicitations (phone/email/text)
- Process data, complete forms, and build customer information packets
- Understand customer needs and requirements to respond appropriately
- Coordinate sales teams by managing schedules, filing important documents, and communicating relevant information
- Assist in placing orders and maintaining inventory
- Assist with warehouse shipping and receiving tasks
- Ensure the adequacy of required equipment or material
- Respond to complaints from customers and give after-sales support when requested
- Inform clients of unforeseen delays or problems
- Track and monitor call performance indicators
- Review scheduled appointments, pending orders, and specific customer requests to ensure an excellent overall customer service experience
Requirements
- Strong phone presence and experience dialing/answering dozens of calls per day
- Solid data-entry and typing skills (60-WPM or better)
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent verbal and written communications skills
- Proven experience in sales; experience in administrative positions will be considered a plus
- Good computer skills; Apple OS/iOS: iMac / iPad / iPhone experience preferred
- Proficiency in English (100% fluent, written and verbal)
- Well-organized and responsible with an aptitude in problem-solving
- A team player with a high level of dedication
- Must be over 18-years of age with a H.S. Diploma or GED
- Must be authorized to work in the U.S.
Benefits
- Full benefits start after completion of 90-days
- Medical Insurance (Health/Dental/Vision)
- 401K Retirement plan (3% Matching)
- 9-Paid Holidays
- 2-Weeks PTO in the first year
Additional Perks
- Reimbursement for personal vehicle mileage (*if used for business purposes)
- Relocation Assistance (*for qualified applicants)
- Tuition Assistance (*for qualified applicants)
- Monthly cell phone stipend
- Annual Performance Bonuses
- Unlimited Free Snacks and Beverages
- Free Daily Hot-Lunch options
- On-Site Gym
Holidays/Time Off
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- 4-day vacation for Thanksgiving
- 5-day vacation for Christmas
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