Louisville, KY, USA
Roadie Support Representative
Positions Supervised: None
FLSA Status: Non-Exempt
Amount of Travel Required: None
Reports To: Assistant Manager of Roadie Support
Work Schedule: 1st and 2nd Shift
Sunday – Saturday
POSITION SUMMARY & ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A Roadie Support Representative must have good customer service skills, be able to analyze an incoming issue or question and follow through to resolution. A Roadie Support Representative is able to assist the customer in a clear and effective manner over the phone and via email. They are able to record detailed accounts of actions taken to resolve an issue and have the ability to manage a wide range of issues simultaneously.
- Answer support phone calls
- Help diagnosis issues and questions to provide solutions for the customer
- Use service desk software to log calls and track tickets
- Data Entry – assist when needed on various projects
- Distribute incoming mail for the payroll department when needed
- Other miscellaneous administrative functions to support the people department
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education: High School Graduate or GED equivalent
Experience: +1 year of experience of customer service preferred, +1 year of experience of restaurant experience is preferred
Other Requirements: Bilingual preferred; verbal and written communication skills in both English and Spanish
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.