177 Georgia Ave, Providence, RI, USA
Ira Green, Inc
This position requires strong analytical skills to quickly analyze data and re-balance inventory to provide optimal service levels to our customers and field team. This position requires teamwork, a personal sense of urgency, and a customer-centric approach.
DUTIES AND RESPONSIBILITIES:
- Act as the main point of contact for inventory management (replenishment model analysis, inventory transfers, stock balancing) at our scan based trading locations around the world
- Provide reports and analyze data clearly and concisely
- Request and process cycle counts and physical inventories
- Be part of a collaborative team using e-mail, chat, and phone support to resolve issues and inquiries rapidly, exceed expectations, and deliver outstanding support to our customers and field team
- Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues
- Provide exceptional customer service in all daily tasks and communications to both internal and external customers
- Support increasing sales and growing accounts by acting as a liaison between sales, product management, logistics, and purchasing/planning
- Manage time-sensitive situations and urgent requests to drive trust and confidence
QUALIFICATIONS:
- 2+ years of customer service related experience and/or inventory control experience
- Proficient in Microsoft Outlook, Excel, and Word
- Enthusiastic and exceptional verbal and written communication skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks assigned
- Organized and thrives in a fast-paced environment
- Experience with ERP system in a manufacturing or distribution environment
- Works successfully in a team environment as well as independently
Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer
Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
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