Louisville, KY, USA
W2 Support Team Roadie Support
Department: Roadie Support
Positions Supervised: 0
FLSA Status: Non Exempt
Amount of Travel Required: 0
Reports To: Assistant Mgr. Roadie Support
Work Schedule: (Monday – Friday) 11:00am – 4:00pm
3:30pm – 7:30pm
(Saturday) 10:00am – 3:00pm
POSITION SUMMARY & ESSENTIAL FUNCTIONS
W2 Support Team will assist Roadie Support on a temporary basis (January 2, 2018 – March 17, 2018) during W2 season. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A W2 Support Representative must have good customer service skills, be able to analyze an incoming issue or question and follow through to resolution. A W2 Support Representative is able to assist the customer in a clear and effective manner over the phone and via email. They are able to record detailed accounts of actions taken to resolve an issue.
- Answer support phone calls at a high volume rate
- Use service desk software to log calls
- Assist employees and former employees with W2 retrieval
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education: High School Graduate or GED equivalent
Experience: Previous customer service or call center experience preferred Computer Skills: Microsoft Office (Word, Excel, etc.)
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.